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Urgent Help

Emergency?
Need police or ambulance now?
Call 000
Available 24/7
Seeking refuge accommodation?
Dial Safe Steps
1800 015 188
Available 24/7

Emergency?

Call 000 – If you or are experiencing family violence or are concerned for someone’s safety, call 000 for immediate assistance.

Seeking refuge accommodation?

If you need support or information, call the Safe Steps 24/7 crisis line 1800 015 188. If you don’t feel safe to use the telephone or prefer texting, Safe Steps offers WebChat from 9am – midnight, Monday to Friday.

Contact Information:

For general information and enquiries phone 03 9877 0311

Office hours: 9am - 5pm, Monday to Friday.

P.O. Box 12
Ringwood, Victoria 3134

Work Opportunities

Employee Benefits

Refuge Victoria provides rewarding careers for skilled staff who provide inclusive and individualised support to our clients.  We have a family-friendly workplace that values work/life balance and recognises the importance of working within a culturally, physically, and emotionally safe environment.

Refuge Victoria offers:

  • Generous remuneration and salary packaging entitlements to increase take-home pay
  • Accrued day off each month for full time staff
  • Paid parental leave initiatives in addition to the Government Paid Parental Leave Scheme
  • Staff wellness initiatives, e.g. confidential access to an Employee Assistance Program.

Employee Inclusiveness

Refuge Victoria is committed to the principles of cultural safety and inclusion of all individuals from diverse backgrounds and to the safety and inclusion of individuals with a disability.  We recognise intersectionality and celebrate the diverse identities in the LGBTIQAP+ community.  We are committed to supporting, encouraging and ensuring our staff and clients feel safe to be seen and treated as they are. 

We welcome applications from people who meet our advertised position descriptions, irrespective of age, ethnicity, disability, religion or sexual orientation.  Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

In line with the Royal Commission into Family Violence: Recommendation 209, our specialist family violence case management roles have a mandatory qualification of a Bachelor of Social Work or equivalent discipline.  

As a specialist family violence service, we hold an exemption to the Sex Discrimination Act 1984 for frontline service staff, so people identifying as female need only apply.

Current Opportunities

Family Violence Support Worker

Working as part of a dynamic team, the Family Violence Support Worker assists the work of Case Managers and Children and Young People’s Practitioners to implement goals and meet needs identified in client plans. The Family Violence Support Worker has the primary responsibility to assist in the co-ordination and delivery of practical supports and linking to community resources for Refuge Victoria clients. The role supports the day-to-day operation of the refuge sites including property readiness for clients, managing queries and general support tasks as directed by Team Leader or Refuge Manager. Read on

VIDEOS: Why I work at Refuge Victoria

Cultural safety

Career progression

Flexibility

Values