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Urgent Help

Emergency?
Need police or ambulance now?
Call 000
Available 24/7
Seeking refuge accommodation?
Dial Safe Steps
1800 015 188
Available 24/7

Emergency?

Call 000 – If you or are experiencing family violence or are concerned for someone’s safety, call 000 for immediate assistance.

Seeking refuge accommodation?

If you need support or information, call the Safe Steps 24/7 crisis line 1800 015 188. If you don’t feel safe to use the telephone or prefer texting, Safe Steps offers WebChat from 9am – midnight, Monday to Friday.

Contact Information:

For general information and enquiries phone 03 9877 0311

Office hours: 9am - 5pm, Monday to Friday.

P.O. Box 12
Ringwood, Victoria 3134

Reports and Publications

Annual Reports

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Annual Report 2023/2024
View Document
Screenshot 2023-11-28 080044
Annual Report 2022/2023
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Annual Report 2021/2022
View Document
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Annual Report 2020/2021
View Document
Annual Report Archive

Reports

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Evaluation of the Family Violence Refuge to Recovery for LGBTIQA+ People Program (full report)
View Document
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Evaluation of the Family Violence Refuge to Recovery for LGBTIQA+ People Program (executive summary)
View Document