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Urgent Help

Emergency?
Need police or ambulance now?
Call 000
Available 24/7
Seeking refuge accommodation?
Dial Safe Steps
1800 015 188
Available 24/7

Emergency?

Call 000 – If you or are experiencing family violence or are concerned for someone’s safety, call 000 for immediate assistance.

Seeking refuge accommodation?

If you need support or information, call the Safe Steps 24/7 crisis line 1800 015 188. If you don’t feel safe to use the telephone or prefer texting, Safe Steps offers WebChat from 9am – midnight, Monday to Friday.

Contact Information:

For general information and enquiries phone 03 9877 0311

Office hours: 9am - 5pm, Monday to Friday.

P.O. Box 12
Ringwood, Victoria 3134

Work Opportunities

Employee Benefits

Refuge Victoria provides rewarding careers for skilled staff who provide inclusive and individualised support to our clients.  We have a family-friendly workplace that values work/life balance and recognises the importance of working within a culturally, physically, and emotionally safe environment.

Refuge Victoria offers:

  • Generous remuneration and salary packaging entitlements to increase take-home pay
  • Accrued day off each month for full time staff
  • Paid parental leave initiatives in addition to the Government Paid Parental Leave Scheme
  • Staff wellness initiatives, e.g. confidential access to an Employee Assistance Program.

Employee Inclusiveness

Refuge Victoria is committed to the principles of cultural safety and inclusion of all individuals from diverse backgrounds and to the safety and inclusion of individuals with a disability.  We recognise intersectionality and celebrate the diverse identities in the LGBTIQAP+ community.  We are committed to supporting, encouraging and ensuring our staff and clients feel safe to be seen and treated as they are. 

We welcome applications from people who meet our advertised position descriptions, irrespective of age, ethnicity, disability, religion or sexual orientation.  Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

In line with the Royal Commission into Family Violence: Recommendation 209, our specialist family violence case management roles have a mandatory qualification of a Bachelor of Social Work or equivalent discipline.  

As a specialist family violence service, we hold an exemption to the Sex Discrimination Act 1984 for frontline service staff, so people identifying as female need only apply.

Current Opportunities

Donor and Fundraising Lead

We are seeking a passionate Donorand Fundraising Lead to help us diversify our income, grow our reach, deepen our relationships, and drive sustainable support for people escaping family violence.

This is a purpose-driven role where your expertise in fundraising and partnerships will directly contribute to the lives of people escaping violence. You’ll lead the charge on innovative fundraising strategies, cultivate major donors and corporate partners, and bring our mission to life through compelling storytelling and community engagement.

Download the position description.

Apply here.

LGBTIQ+ Refuge to Recovery Case Manager

Refuge Victoria is seeking an LGBTIQ+ Case Manager to join our team on a full time basis. Working as part of a dynamic team the Case Manager has the primary responsibility to manage and deliver services for people who are experiencing family violence and are accessing Refuge Victoria’s LGBTIQA+ Refuge to Recovery program.

Download the position description.

Apply here.

Team Leader

Refuge Victoria is seeking an Team Leader to join our team at both East and West Sites. We are seeking an experienced and compassionate Team Leader to join our dynamic Service Delivery team. Based at our one of our metro Melbourne sites, you will play a pivotal role in overseeing daily operations, leading a dedicated team of Support Workers, and ensuring the delivery of high-quality, trauma-informed case management services to women and children affected by family violence.

Download the position description.

Apply here.

Nurse Educator

Family Violence has a profound impact on the health outcomes victim survivors. As a vital member of our service delivery team, the Nurse Educator (Community Health Promotion) will play a crucial role in implementing and expanding the health and wellness program for our clients at Refuge Victoria. Your expertise will contribute to breaking down barriers and encouraging individuals to lead healthier lives beyond using our services. The program is designed to empower clients with the essential tools and information needed to lead fulfilling and free lives post-service. The Nurse Educator will focus on facilitating access to appropriate healthcare for individuals and their families, emphasising health priorities and education to promote long-term well-being for our clients and their families.

Download the position description.

Apply here.

VIDEOS: Why I work at Refuge Victoria

Cultural safety

Career progression

Flexibility

Values