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Refuge Victoria recognises and respects the financial contributions made to our organisation. If you have made an online donation for an incorrect amount or wish to change an ongoing donation, please email within 30 days of the donation and include the donation date, donor name and the nature of the error.

A refund may be granted if:

  • An error is made by Refuge Victoria or our financial institution
  • A donor has made an error during the online donation process
  • A donor changes their mind or the donation is no longer financially possible
  • Refunds will be returned using the original method of payment
  • If a donation is refunded, the original tax receipt will no longer be valid. If a donation amount is altered, a new receipt for the adjusted amount will be issued.